In November, an educational seminar was held as part of the Call Center project, in which 17 volunteers took part. A very important and extensive topic was on the agenda - a conscious approach to telephone communication: from the characteristics of the target audience to determining the purpose and specifics of each call within the framework of the project and volunteering in general.

The seminar went on all day. Throughout the time, the volunteers, who rarely meet each other due to individual schedules, had the opportunity to get to know each other and share valuable knowledge. Each participant of the seminar came with his own background, as he had experience of communicating on the phone with different clients and ages. Together, the participants made a portrait of the ideal interlocutor - something that every volunteer of the project should strive for. Also, new volunteers were presented with the possibilities of the Call Center project and types of assistance by phone.

The event was conditionally divided into 2 parts: - Theoretical, where practical cases were discussed, basic rules for telephone communication with different age categories were drawn up. - Practical, where volunteers learned how to compose a competent text of a telephone conversation and got acquainted with the technical capabilities of the Republican Volunteer Center.

We believe that the acquired knowledge will be actively applied in practice in the near future, because the ability to conduct a dialogue is a very important quality for any volunteer!