Educational seminar for new volunteers of the Call Center project
Not so long ago, this year's first educational seminar for new volunteers of the Call Center project was held.
The seminar was attended by 10 new volunteers of the project who had little experience of communicating with the elderly on the phone, as well as volunteers who have wanted to join the project for a long time, but they lacked the necessary information for effective activity within the project.
As a matter of convenience and maximum efficiency, the seminar was conditionally divided into 2 parts: theoretical and practical. Liudmila Siomina-Gitu, a psychologist and supervisor of the Call Center project, introduced new volunteers to the project, shared the necessary knowledge about developmental psychology, discussed the basic rules for communicating with the elderly on the phone and more.
In the second part, the volunteers, based on the conversation with the already experienced project volunteers Elena Zhilina and Antonina Pizhevskaya, tried to hold the conversation themselves, practiced composing the text of the call and had several dialogues in a playful form on the previously prepared profiles of elderly people. Thus, we discussed difficulties volunteers may face during their activities and ways to prevent misunderstandings from the elderly people on the other end of the line.
Educational seminars of the Call Center project are held 2 times a year, but those who would like to join the project can do it right now! Volunteers undergo trainings with a psychologist 2 times a month, during which experienced volunteers share their experience, and a professional psychologist who is also a project supervisor provides the necessary tools to start volunteering.
In July, we are expanding the project and launching the first group conference calls for the elderly on various topics as part of the RVC RADIO project. If you like to share interesting information and talk on the phone, we are waiting for you in our cozy RVC Call Center office specially equipped for comfortable communication!
If you want to join the Call Center project, coordinator Olga will gladly answer all your questions - 060184358
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